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| Nov 23, 2008 |
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| BITPIPE RESEARCH GUIDE: |
| CRM White Papers |
Customer Relationship Management (CRM) refers to a collaborative philosophy or system of best practices implemented across an enterprise. Success in CRM means tracking customer information from numerous points, such as CRM software, sales force automation systems, contact management software, call centers and business intelligence systems. CRM services allow this information to be shared across the company in order to create a customer-centric organization.
Use this Bitpipe Research Guide on CRM to locate the latest white papers, webcasts, case studies, and product information for Business Intelligence, Business Performance Management, Call Centers, CRM, CRM Software, Sales Force Automation, and Web Analytics.
Read our Customer Relationship Management Overview to learn the basics of CRM. Then, get
started on choosing the right CRM solution for your company's needs with
our Customer Relationship Management First Steps, and find out why it's important to
"enculturate incrementally."
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| Browse CRM Reports |
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| Browse CRM Products |
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| Bitpipe Research Guides |
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| Industry Guides |
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Recent CRM Reports
(topics include CRM software, best practices, tracking, case studies, Microsoft CRM, Siebel, email software, marketing software) |
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sponsored by Infor
Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER: November 1, 2006)
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sponsored by Avaya Inc.
Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. (BOOK: May 1, 2008)
more..
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sponsored by Avaya Inc.
The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. (WHITE PAPER: March 3, 2008)
more..
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sponsored by Parature, Inc.
In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment. (CASE STUDY: August 28, 2008)
more..
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sponsored by Pitney Bowes Group 1 Software
By implementing new billing techniques you can reduce customer churn, increase revenue and improve customer satisfaction. Read this white paper that details a new approach to billing that can benefit your business and your pocket. (WHITE PAPER: March 1, 2008)
more..
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 Free Customer Relationship Management Newsletter |
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| Bitpipe KnowledgeAlert is a free, customized email alert with the latest White Papers, Webcasts, Case Studies, and Product Info on Customer Relationship Management. Sign up today!: |
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Most Popular CRM Reports |
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CRM |
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| | sponsored by Oracle Corporation |
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| | sponsored by SAP America Inc |
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| | sponsored by Oracle Corporation |
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More Reports on CRM >>
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