EZINE: In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.

Posted: 14 Oct 2008 | Published: 11 Oct 2008

WHITE PAPER: This paper is based on a SearchSoftwareQuality.com presentation, "Optimizing the Application Testing of Your Siebel CRM Environment," sponsored by HP and Infosys.

Posted: 08 Oct 2008 | Published: 08 Oct 2008

VIDEOCAST: Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.

Posted: 02 Oct 2008 | Premiered: 01 Jun 2008

WHITE PAPER: This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.

Posted: 29 Sep 2008 | Published: 29 Sep 2008

PODCAST: In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.

Posted: 19 Sep 2008 | Premiered: 18 Sep 2008

WHITE PAPER: This white paper on CRM discusses data synchronisation, which enables mobile users to access up to date corporate data on their "disconnected" devices.

Posted: 14 Aug 2008 | Published: 14 Aug 2008

WHITE PAPER: An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs.

Posted: 20 Jun 2008 | Published: 01 Oct 2007

WHITE PAPER: MRM automates core marketing processes through a combination of workflow and role-based applications to the team members who must work together to make marketing happen.

Posted: 20 Jun 2008 | Published: 01 Mar 2008

WHITE PAPER: Aprimo, the recognized leader in Marketing Resource Management, now provides you with technology and expertise to help you improve the productivity of your entire marketing function.

Posted: 20 Jun 2008 | Published: 01 Nov 2007

WHITE PAPER: EMM delivers to a future vision where marketing has one platform like the operational backbone of a company which uses ERP or a sales/services organization which uses CRM.

Posted: 20 Jun 2008 | Published: 01 Dec 2007

CASE STUDY: For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority.

Posted: 16 Jun 2008 | Published: 01 Jul 2005

WHITE PAPER: This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.

Posted: 02 Jun 2008 | Published: 01 Feb 2008

WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.

Posted: 02 Jun 2008 | Published: 01 Mar 2008

WHITE PAPER: Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.

Posted: 10 May 2008 | Published: 01 Jan 2007

SOFTWARE LISTING: Provide superior service by addressing your customers' individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.

Posted: 08 May 2008 | Published: 01 May 2008

WHITE PAPER: This white paper identifies the most important capabilities of an effective enterprise application training platform.

Posted: 03 Apr 2008 | Published: 01 Jan 2004

WHITE PAPER: Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.

Posted: 19 Mar 2008 | Published: 19 Mar 2008

WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.

Posted: 10 Mar 2008 | Published: 01 Mar 2008

WHITE PAPER: Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.

Posted: 25 Jan 2008 | Published: 18 Jan 2008

WHITE PAPER: Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased sales opportunities and more profitable customer relationships.

Posted: 23 Jan 2008 | Published: 01 Jan 2008

WHITE PAPER: This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.

Posted: 08 Nov 2007 | Published: 01 Sep 2007

WHITE PAPER: This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.

Posted: 19 Oct 2007 | Published: 03 Oct 2007

WHITE PAPER: Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

Posted: 26 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.

Posted: 02 Mar 2007 | Published: 01 Jul 2006

WHITE PAPER: This paper explores the different categories of customization. It discusses the role a flexible architecture plays in being able to customize with ease, as well as flexibility and importance in deploying, upgrading, and integrating your CRM system.

Posted: 04 Dec 2006 | Published: 01 Dec 2006

WHITE PAPER: This Yankee Executive white paper, Tying Order Management Is Critical to CRM Success, discusses recent trends in the CRM selection process.

Posted: 17 Feb 2005 | Published: 18 Mar 2004